SHIPPING & RETURNS
Shipping Policy
AR Tactical Shipping Policy
Order Processing
In-stock orders are generally processed and shipped within 1–3 business days unless otherwise stated on the product page. Orders containing pre-order, backordered, special-order, or temporarily unavailable items may require additional processing time.
Shipping Methods & Carriers
AR Tactical may use USPS, UPS, or another appropriate carrier based on the destination, package size, product type, service availability, and shipping method selected or provided for the order. Tracking information will be provided when available after shipment.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address at checkout. Shipping addresses cannot be changed after an order has been processed or shipped. If you notice an address error immediately after placing an order, contact AR Tactical as soon as possible. We cannot guarantee that an address can be changed once fulfillment has begun.
Carrier Delays
Delivery estimates are estimates, not guarantees. Once a package has been accepted by the carrier, delays caused by weather, transportation disruptions, carrier operations, holidays, or other circumstances outside AR Tactical's reasonable control may affect delivery time.
Tracking & Delivered Packages
Customers are responsible for monitoring tracking information and arranging for timely receipt of their shipment. If tracking shows a package as delivered but you cannot locate it, check the delivery location and surrounding property and contact the carrier promptly. AR Tactical will assist with reasonable carrier inquiries when appropriate.
Lost or Missing Shipments
Suspected lost shipments should be reported to AR Tactical promptly after the expected delivery date. AR Tactical may require a carrier investigation or claim before determining whether replacement, credit, or another remedy is appropriate.
Shipping Damage
Visible shipping damage should be reported immediately. Keep the product, shipping carton, packaging materials, labels, and all contents while the claim is reviewed. Photos or video may be required. Do not discard damaged packaging until the matter is resolved.
Returned / Undeliverable Packages
Packages returned because of an incorrect or incomplete address, refusal, failure to accept delivery, or another customer-related delivery issue may require additional shipping charges before being resent. Refund eligibility, if any, remains subject to AR Tactical's applicable Return & Warranty Policy.
Pre-Orders & Backorders
Products identified as pre-order or backordered will ship when inventory becomes available. Estimated availability dates may change because of manufacturer, supplier, freight, customs, or other logistical delays.
Legal & Delivery Restrictions
Customers are responsible for confirming that the products ordered may lawfully be purchased, possessed, received, and used at the delivery destination. AR Tactical may cancel or decline shipment where legal, carrier, safety, or destination restrictions prevent fulfillment.
Questions About an Order
Email: info@artactical.online
Phone: 336-303-0794
Nothing in this policy limits rights that cannot legally be waived under applicable law.
Return & Exchange Policy
AR Tactical Warranty & Return Policy
Effective October 2, 2026
Air Guns — Final Sale
All sales of air guns are final. Air guns are not eligible for return, refund, or exchange after purchase except where required by applicable law or covered by an applicable manufacturer warranty.
48-Hour Defect Reporting Window
Eligible less-lethal launchers, paintball markers, and other air-powered launchers must have any suspected manufacturing defect or condition that existed at delivery reported within 48 hours of confirmed carrier delivery. After this 48-hour period, AR Tactical does not accept returns or provide refunds except where required by law or under an applicable manufacturer warranty.
A claim submitted within 48 hours does not automatically qualify for a refund. AR Tactical may require the order number, photos, video, serial number where applicable, and information about the CO2 or HPA source, regulator, operating pressure, projectile, accessory, or setup used. Do not return any product without prior authorization.
Available Remedies
For a verified defect reported within the 48-hour period, AR Tactical may provide troubleshooting, replacement parts, repair, replacement, manufacturer warranty assistance, store credit, or a refund where AR Tactical determines a refund is appropriate or where required by law.
Normal Maintenance & Pneumatic Variables
O-rings, seals, gaskets, valves, springs, detents, puncture seals, fill-valve seals, tank seals, and ASA seals are service or wear components and may require lubrication, adjustment, maintenance, or replacement. The need to service or replace a wear item does not by itself establish a manufacturing defect.
An air leak or loss of pressure alone does not establish that a launcher was defective when delivered. Pneumatic systems can be affected by O-rings, seals, fittings, lubrication, CO2/HPA source, regulator setup, pressure, temperature, contamination, maintenance, cartridge or tank installation, and other operating conditions.
Warranty Exclusions
AR Tactical is not responsible for damage or malfunction caused by improper installation or removal, unauthorized modifications, incorrect regulator or operating pressure, over-pressurization, improper or insufficient lubrication, incompatible fittings, adapters, projectiles or accessories, contamination or moisture, improper cartridge or tank handling, improper storage, misuse, neglect, accidental damage, or normal wear.
Modifications
Products modified, altered, improperly disassembled, or operated outside manufacturer specifications may be ineligible for AR Tactical-provided remedies only to the extent the modification or operation caused or contributed to the issue.
Manufacturer Warranty
Some products may include a separate manufacturer warranty. After AR Tactical's 48-hour inspection period, eligible warranty issues may need to be handled directly through the manufacturer. Manufacturer warranty decisions remain subject to the manufacturer's terms.
Shipping Damage
Visible shipping damage should be reported immediately. Keep the product, packaging, shipping carton, labels, and packing materials while the claim is reviewed.
Nothing in this policy limits rights that cannot legally be waived under applicable law.